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Gautam K. has held a variety of roles in the customer success field. In 2022, they began as a Customer Success Manager at Sprinto HQ. In 2018, they took on the same role at Raven Tools, a TapClicks company, where they were tasked with getting in touch with existing customers contributing to more than 1k MRR value. In 2017, Gautam was the first customer-facing hire at TribeLocal, where they handled all functions through the customer journey and was responsible for GTM strategies, product positioning, defining ICP and creating new audience segments. That same year, they also worked as an Account Executive at ReportGarden.

Gautam K. graduated with a Bachelor's Degree in Information Technology from Shanmugha Arts, Science, Technology and Research Academy in 2016, after studying there from 2012.