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Ken M. has a diverse work experience spanning multiple industries and roles. Ken currently works at Sprinklr as a Senior Director in the Unified CXM Best Practices Group. In this role, they advise strategic accounts and C-Suite clients on CXM Best Practices, specializing in areas such as Care, Social Care, Social Marketing, Digital Communities, Customer Engagement, and Digital Transformation. Ken is also a subject matter expert for the Telecommunication and Pharma/BioTech verticals.

Prior to their current role, Ken M. worked at Verizon for several years. Ken started as a Senior Strategy Manager in Consumer Market Intelligence & Social Business Initiatives, where they launched and operationalized solutions to meet business needs across the enterprise. Ken later became the Digital and Social Strategy Lead for Verizon Mobile and Fios, leading the digital customer strategy and managing partnerships with key social media channels.

Before their time at Verizon, Ken M. worked at PwC as a Sr. Manager in the Advisory New York Metro division. Ken led multiple social/digital projects and developed business opportunities with top-tier international organizations across industries.

Ken M. also has experience at BearingPoint, where they served as a Manager and Business Advisor. Ken worked in both the Enterprise Portal Solutions and Life Sciences practices, focusing on e-Marketing, business process design, and organizational support.

Early in their career, Ken M. worked as a Senior Consultant at BearingPoint (formerly KPMG Consulting) and as a Business Analyst and Intranet Manager at The Virginian-Pilot, Landmark Communications.

Ken M. has a Bachelor's degree in Economics from the Strome College of Business. Additionally, they obtained an MBA from West Virginia University, specializing in e-commerce, marketing, and management information systems. Further details about the start and end years for their education are not provided.