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Terrill Pitts has a diverse and extensive work experience. Starting in 2002, they worked as an Internet Support Technician at CP-TEL Holdings, Inc., assisting customers with internet technical support and processing credit applications for new service. From 2008 to 2010, they served as an Information Technology Specialist at Rite Response Answering & Call Center Services, where they provided helpdesk support, performed call scripting and programming, and maintained network components like active directory and Microsoft Exchange.

In 2011, Terrill joined eProcessing Network, LLC, where they held multiple roles over more than a decade. Terrill started as a Technical Support Specialist, handling inbound tech support calls and responding to support emails for mobile and web-based software technologies related to credit card processing. Then, as an Integration Specialist, they managed and provided support for backend applications, including API integration, troubleshooting issues received from developers, and coordinating technical support through the Jira ticketing system. In their latest role at the company as an IT Specialist, Terrill provided guidance and support to internal employees in areas such as application support, hardware support, workstation/laptop provisioning, networking, and active directory management. Terrill was responsible for installing, configuring, and troubleshooting devices and software, as well as updating and maintaining all software products and applications to enhance efficiency and security.

Most recently, Terrill joined Spreedly in 2022 as a Support Engineer and quickly progressed to the position of Senior Support Engineer. Further details about their roles and responsibilities at Spreedly were not provided.

Terrill Pitts attended Northwestern State University from 1999 to 2003. During this time, they earned a Bachelor of Science in Business Administration and a Bachelor of Science in Computer Information Systems, with a specialization in Information Technology. In addition to their formal education, Terrill obtained several certifications throughout their career. Terrill completed "Qualified Integrators & Resellers" certification from the PCI Security Standards Council in January 2017. Furthermore, they obtained various certifications from LinkedIn, including "Learning REST APIs" in January 2023, "Becoming an Ally to All," "Communicating Across Cultures," "Communicating about Culturally Sensitive Issues," "Confronting Bias: Thriving Across Our Differences," "Diversity, Inclusion, and Belonging," "Unconscious Bias," and "Understanding and Supporting Asian Employees," all obtained in February 2022.