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Héctor H. Sanchez is a seasoned professional in business operations, currently serving as Senior Manager of Business Operations at SpotOn since April 2024. Previously, from November 2021 to April 2024, Sánchez held the position of Director of Operations at Stori, overseeing contact center operations. Prior roles include Manager of Operations at SYKES México, where responsibilities included service delivery, client management, financial services, and performance delivery. Sánchez's extensive tenure at SYKES spanned various positions, including Account Manager Key Account and Account Group Supervisor. An alumnus of Universidad Tecnológica de México, Sánchez earned a Bachelor of Business Administration with a specialization in Business Administration and Management.