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Sally Alejandro Tonel possesses extensive experience in customer experience and premium services, having served as the Director of Customer Experience at Spotify and held multiple director and managerial roles at American Express, including Director of Premium Concierge Servicing and Senior Manager of Platinum Concierge Servicing. Previous positions at AIG included Marketing & Communications Specialist and Marketing Coordinator, along with experience as a Sales Associate and Womens - Planning Intern at Kenneth Cole Productions. Sally holds a Bachelor of Science degree in Marketing from Rutgers University - Newark.