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Lorraine Biscocho, CPCC, is an accomplished leader with extensive experience in operations, strategy, and program management. Currently serving as the Head of Operations at Spotify since May 2020, Lorraine manages a global operations team and leads strategic planning for a 600-person organization, as well as overseeing AI programs. Previous roles include Senior Manager of Strategy Operations and Program Management at Spotify and various program management positions at Google, where Lorraine drove initiatives impacting culture, retention, and career development. Additionally, Lorraine is a Certified Professional Co-Active Coach at the Co-Active Training Institute, dedicated to empowering individuals. Lorraine's professional background also includes recruitment and event production, along with a Bachelor's degree in Communication from UC San Diego and further studies in Art History.