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Connor Kouns is a seasoned professional in customer success and guest service management with a strong background in various industries. Currently serving as a Senior Customer Success Manager at OutboundEngine since March 2021, Connor excels in managing a portfolio of over 900 accounts while mastering the company's products and services. Previous experience includes roles as Assistant Guest Services Manager and Guest Service Associate at Target, where emphasis was placed on delivering exceptional guest service and achieving sales goals. Additionally, Connor held a leadership position as Team Lead at a Home Owners Association, overseeing community pool activities and lifeguard supervision. Early career experience at Cinemark involved customer service and custodial duties, highlighting multitasking capabilities. Connor holds a Bachelor's degree in Health Services from Texas State University and an Associate's degree in General Studies from Austin Community College.