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Brittani J. has a diverse work experience, beginning in 2015 with a role as a Sr. Fraud Prevention Specialist II at JPMorgan Chase & Co. Brittani then moved on to White House Black Market in 2016, where they were a Sales Lead and Assistant Manager. In 2017, Brittani worked as a Customer Service Representative at The Chicago Lighthouse. In 2018, they took on two roles at AT&T, as a Customer Service Specialist and Team Lead (Apprentice). In 2019, Brittani was an Online Senior Support Specialist at Vivid Seats LLC. In 2020, they worked as an Account Representative at HUB International. Currently, Brittani is a Power 2 Customer Hero (Supervisor) and Customer Hero at SpotHero.

Brittani J. obtained their High School Diploma from King College Preparatory High School in 2014. Since then, they have obtained a number of certifications from LinkedIn, including "Enhancing Team Innovation" (November 2022), "Habits for Becoming Your Most Effective Self" (October 2022), "Negotiation Foundations" (August 2022), and "Finance Essentials for Small Business" (July 2022). Brittani has also obtained certifications such as "Start with Why: How Great Leaders Inspire Everyone to Take Action (Blinkist Summary)" (June 2022), "Building Resilience" (May 2022), and "How to Be Both Assertive and Likable" (May 2022). In addition, Brittani has obtained certifications such as "How to Speak So People Want to Listen" (May 2022), "Working with Upset Customers" (April 2022), and "15 Secrets Successful People Know about Time Management (getAbstract Summary)" (March 2022). Brittani has also obtained certifications like "Humble Leadership: The Power of Relationships, Openness, and Trust (getAbstract Summary)" (March 2022), "Leadership Strategies for Women" (March 2022), and "10 Mistakes Leaders Should Avoid" (February 2022). Furthermore, Brittani has obtained certifications such as "Be a Better Manager by Motivating Your Team" (February 2022), "Be the Manager People Won't Leave" (February 2022), "Building Your Visibility as a Leader" (February 2022), and "Leading and Motivating People with Different Personalities" (February 2022). Lastly, they have obtained certifications like "How to Set Boundaries and Protect Your Time" (January 2022) and "Leading with Kindness and Strength" (January 2022).