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Madi Love is currently a Customer Advocate II at Spot Insurance. Prior to this, they were a Customer Service Team Lead at Publix Super Markets from November 2018 to November 2021. Before that, they were an Orthodontic Assistant at Vital Smiles from February 2016 to August 2018. In that role, they were responsible for delivering care to patients, which included clerical work, clinical work (such as assisting the orthodontist, taking x-rays, and orthodontic adjustments) and quality assurance activities (such as sterilizing equipment, inventory, and trained in aseptic technique).

Their manager is Ada Angeles, Customer Success Lead. Some of their coworkers include Samantha Spencer - Customer Advocate II, Anyssa Grace - Customer Advocate II, and Jamilah Preston - Customer Advocate II.