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Zhanna A. is a seasoned professional with extensive experience in CRM solutions and business consulting. Currently serving as a CRM specialist at SPORTISIMO since January 2022, Zhanna A. specializes in communication process automation, campaign impact forecasting, and customer segmentation, leveraging expert knowledge of the Sailthru cloud-based CRM system. Simultaneously, Zhanna A. has been a business consultant at ADDVERY since March 2021, implementing CRM solutions for Rohlik Group, a leading e-commerce grocery retailer in Europe. Prior to these roles, Zhanna A. managed the visa department at ASIANA Group, focusing on B2B and B2C immigration services and partner management, and held the position of corporate account manager at INFOBUS, where strategic operation optimization and business model design were key responsibilities. Zhanna A. graduated from Czech Technical University in Prague in 2017.