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Ruben Hakobyan is a seasoned quality analyst with extensive experience in software testing and customer service quality control. Currently serving as a Quality Analyst at Sportion since April 2021, Ruben has previously held positions as a QA Specialist at IUNETWORKS LLC, where responsibilities included manual and automated testing for various solutions, and as a Customer Care Quality Control Team Supervisor at Ucom, overseeing call assessments and coaching for front-line teams. Ruben's career also includes technical support roles and a brief tenure as a Repair Specialist at Samsung Service Center. Ruben holds a Master's degree in Tourism and Travel Services Management from Russian-Armenian University and completed training at Cisco Networking Academy.