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Blanca Castro is an experienced quality manager currently employed at Sport Hotels Resort & Spa S.A since July 2022, where significant improvements in LQA results were achieved. Previous roles include project manager and hospitality operations consultant at Prestige Software S.L., successfully executing multiple consultancy projects and training hotel teams. Blanca's extensive background in the hospitality industry includes positions at The Ritz-Carlton Hotel Company, where leadership resulted in high guest satisfaction scores and a notable Brand Standard Audit score. Early career experiences encompassed various roles in renowned hotels, including Mandarin Oriental and Hotel Miramar Barcelona. Blanca holds a Bachelor's degree in Tourism and Hospitality Management from HTSI Turismo Sant Ignasi and enhanced international hospitality knowledge through studies at Oxford Brookes University and Breda University of Applied Sciences.