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Heather Phan Nguyen is an accomplished professional with extensive experience in customer experience management and community engagement. Currently serving as Customer Experience Manager at Spoonful of Comfort, Heather has progressed through various roles within the company since October 2020, effectively resolving customer issues and facilitating collaboration within the CX team. Previously, Heather held the position of Affiliate Program Coordinator at the East Coast Asian American Student Union, where responsibilities included networking with AAPI organizations and developing educational curricula. As Senior Class President at Vassar College, key achievements included leading the Senior Class Council and engaging with the Alumnae/i Association Board. Heather's educational background includes a Bachelor of Arts in Media Studies with a minor in Asian American Studies from Vassar College, completed in 2020.