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Jacky Li Linchun is a highly experienced tech support professional currently serving as the Tech Support Lead at Splashtop Inc. since December 2019. Prior to this role, Jacky held positions as a Senior Application Engineer at Trevis Technology from April 2013 to August 2018, an Account Manager at Hangzhou Hikvision Digital Technology Co., Ltd. for a brief period in 2013, and an Application Engineer at Bluechips Technology from October 2007 to August 2011. Jacky holds a Master of Science in Project Management from Nanyang Technological University Singapore (2012-2015) and a Bachelor of Engineering in Chemical Engineering along with a Minor Degree in Mathematical Finance from the National University of Singapore (2003-2007).