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Francesco Urso is a seasoned professional with extensive experience in customer service and information technology management. Currently serving as Customer Service Manager at Spitch since March 2021, Francesco previously held various managerial roles at Abramo Customer Care S.p.A. from 2003 to February 2021, including Information Technology Manager for multichannel contact centers, where responsibilities included technology strategy and process improvement. Earlier career experience includes positions as System Administrator and IT Operation and Maintenance Manager, as well as a DWDM System Trainer at Cisco from 2000 to 2002. Francesco holds a degree in Electronic Engineering and Telecommunications from Politecnico di Bari and has foundational education from Liceo Classico "D. Borrelli."