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Marcia is responsible for the day-to-day operations of The Village at Utz Terrace. With a focused emphasis on resident satisfaction, she leads a team of key department managers in implementing the operational goals and programs for the community. She is also responsible for the development of a community operational plan that includes aligned efforts to achieve the system-wide strategic initiatives. Marcia works with the senior vice president/chief operating officer to establish a budget and occupancy goals for each level of resident living in the community. Regulatory compliance and the delivery of quality, resident-centered care are under Marcia’s scope of responsibilities.