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Brian Smith has over 20 years of experience with Spirit Airlines, currently serving as Senior Manager of Guest Solutions & Recovery since April 2017 after a progression from Manager in the same area. In this role, Brian oversees a team focused on cost-effective recovery solutions for guests affected by flight cancellations and delays, while also conducting employee reviews and implementing training for policy updates. Prior experience includes serving as Architect of Customer Solutions, where Brian supported station team members, ensured DOT compliance, and developed strategies to minimize disruptions. Earlier roles involved customer service supervision and operational coordination, demonstrating a comprehensive understanding of customer service operations and management within the aviation industry. Brian received education from Palm Bay High School.