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Samantha E. has over a decade of experience in the online gaming and customer service sectors, currently serving as an International VIP Team/Account Manager at Spiral Solutions since November 2014, where key responsibilities include managing major global accounts and developing retention strategies. Prior to this role, Samantha worked as a VIP Customer Support Agent at Brightmark, offering support to key casino brand customers, and gained sales and marketing experience at Northern American Van Lines, focusing on account retention and market analysis. Earlier career achievements include serving as Branch Sales Manager at Kia Motors Polokwane, where management of the sales team led to improved customer experiences and brand growth. Educational background includes studies in gaming at Sun International Hotels & Casino, property at the South African Estate Board, and stock trading at the Johannesburg Stock Exchange.