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Dr. Victoria Gillner is an accomplished professional in IT Service Management and Business Consulting, currently serving as the Head of IT Service Management & Transition at SPIE Deutschland & Zentraleuropa since August 2018. With a strong background in demand and project management, Dr. Gillner has held roles such as Head of IT Business Consulting and IT Business Consultant at SPIE. Prior experience includes serving as a Research Associate at RWTH Aachen University, focusing on benchmarking and performance analysis methods, and an internship in Innovation Management at Deutsche Post DHL, where project management and Design Thinking methodology were utilized. Dr. Gillner's academic credentials include a Ph.D. in Business and Economics from RWTH Aachen University and advanced degrees in Business Administration from RWTH Aachen University, SGH Warsaw School of Economics, and the University of Cologne.