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Heidi Chretien is an experienced business analyst with over 20 years in the field, currently serving as a Senior Business Analyst at Spheris since March 2007. Prior to this role, Heidi worked as a Systems Analyst at MedQuist from January 2003 to February 2007, focusing on systems analysis and the implementation of customer software solutions while collaborating with software engineers to enhance and design products. Heidi holds a Bachelor of Business Administration in Management Information Systems from Texas A&M University, where studies were completed between 1993 and 1996.