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Carolyn Daugherty is a Senior Voice User Interface Designer at Waterfield Technologies since January 2020. Previously, Carolyn worked at Humana as a Consumer Experience Professional from July 2018 to January 2020 and spent 18 years at UnitedHealth Group, holding several key roles including Product Owner Call Technologies and Business Process Consultant. At UnitedHealth Group, responsibilities included guiding Agile processes for voice technology requests, designing call flows to enhance consumer experiences, and managing operations within the UHC National Operations Center, focusing on performance improvement and coordination across multiple business units. Carolyn's extensive experience in voice user interface design and consumer experience positions their as a key contributor in the field of call technologies.