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Thomas Jones has a diverse background in customer service and administrative roles, currently serving as a Patient Service Representative at Spectrum Health Services, Inc. since August 2020, where responsibilities include assisting patients with paperwork and financial records, scheduling appointments, and facilitating communication between departments. Prior to this, Thomas worked at CompanyVoice, LLC from October 2014 to March 2020, handling customer service and sales in a call center environment, focusing on various financial products. Thomas also held an Assistant Manager position at McDonald's from January 2010 to October 2014, overseeing daily operations and employee training. Early experience includes an internship at the Philadelphia Convention & Visitors Bureau. Educational achievements include an Associate's Degree in Human Services from Harcum College and studies in Computer Science at Indiana University of Pennsylvania.