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Luis Vila has worked at Spectrotel since 2016. Luis started as a Service Delivery Coordinator, where they were responsible for provisioning and maintaining the Hosted Cloud PBX. Luis worked with onsite technicians to install pre-configured equipment and updated orders, documentation, and tasks in the ticketing system. In 2017, they transitioned to the role of Junior Network Engineer, working alongside senior engineers to configure and implement networking equipment. Luis coordinated customer turnups and tested new equipment, presenting the results to management. In December 2020, they were promoted to Network Engineer. In this role, they were in charge of implementing WAN/LAN, including firewalls, routers, switches, and SD-WAN. Luis configured all equipment, assisted with network design, and addressed escalations from support. Luis also troubleshooted various issues such as DNS, VLANs, port connections, trunking, routing, firewalls, and VPNs.

Luis Vila obtained a Bachelor's degree in Computer Systems Networking and Telecommunications from DeVry University, where they studied from 2015 to 2019. Prior to that, they earned a High School Diploma from Elizabeth High School, although the specific years of attendance are not provided.

In addition to their formal education, Luis has obtained several certifications. In September 2020, they received the NSE5 Certification from Fortinet. In May 2021, they obtained the NSE4 Certification from the same institution, followed by the NSE 7 Certification in June 2021. Most recently, in January 2022, Luis earned the Juniper Networks Certified Associate - Junos (JNCIA-SEC) certification from Juniper Networks.