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Steve James has extensive experience in service design and operations, currently serving as Service Design & Transition Manager and previously as Technology Operations Design & Compliance Lead and Infrastructure Operations Supervisor at Specsavers since February 2010. Key contributions include delivering quality 3rd Line Incident Management, enhancing team knowledge in Citrix, and overseeing the performance of a Service Desk team across multiple locations. Prior roles at Deutsche Bank and Burton Menswear provided foundational experience in service desk operations and sales. Steve's strong focus on improving processes and delivering customer service excellence has driven team success throughout their career.