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Jordan Spero is an experienced analytics professional with a strong background in customer insights and predictive modeling. Currently serving as the Head of Customer Insights & Analytics at Specsavers since July 2023, Jordan previously held significant roles at organizations such as WorkSafe Victoria and VCAT, focusing on introducing machine learning and data science practices to enhance decision-making and operational performance. Prior to these, Jordan contributed to MLC Life Insurance and the National Australia Bank, where responsibilities included establishing customer insights functions, developing analytics strategies, and managing econometric modeling. Jordan began the analytics career at the Australian Bureau of Statistics, backed by a Bachelor's Degree in Economics from La Trobe University.