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Shailendra Sharma is a highly experienced professional in the field of customer success, global operations, and professional services. With a background in engineering and various certifications, Shailendra has held leadership positions in companies such as Specialty Networks, PPS Analytics, Nuance Communications, Transcend Services, and Heartland Information Services. Shailendra has successfully led transformations, managed global operations, and implemented lean six sigma quality improvements, all while focusing on customer relationship management and high-urgency services. Graduating with an MBA in Global Business and specialized certifications, Shailendra's expertise lies in driving business growth and operational efficiency.