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Nikki van der Poel is an experienced professional in training and customer service, currently serving as Customer Service Team Lead at Special Cargo College and Dangerous Goods Trainer at Special Cargo Services since May 2020. Previous roles include Supervisor and Trainer at dnata, where Nikki developed training programs in IATA Dangerous Goods Regulations and created computer-based training. At Ricoh Europe, Nikki held various positions including Learning and Development Specialist, overseeing EMEA-wide e-learning initiatives, and Trainer for corporate training programs. Nikki's background also includes administrative roles at Stichting Brentano Amstelveen, management positions in hospitality, and sales experience. Nikki has a strong educational foundation with multiple certifications in training and management, complemented by a HAVO degree from Hermann Wesselink College.