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Laura O'Brien has extensive experience in service delivery and customer service roles. Most recently, Laura held the position of Senior Service Delivery Specialist at Cyara from September 2021 to December 2023, following a role as Service Delivery Specialist. Prior to this, Laura worked as a Sales Assistant at Skibbereen Book Shop and as Head Waitress at Liss Ard Estate. The career began as a Food and Beverage Assistant at Casey's of Baltimore Hotel. Laura's academic background includes a Higher Diploma in Advanced Languages and Global Software Business (Spanish) and a Bachelor of Arts in World Languages (Spanish and French Language and Culture) from University College Cork, along with an Erasmus program focused on Spanish, French, and Italian at Universitat de Barcelona.