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Scott MacDonald is an experienced expert in technical support and IT solutions, currently serving as an Expert Support Engineer at Sparta Systems since August 2014. With a career that spans over two decades, Scott has held various roles, including Senior Customer Support Engineer and Customer Support Engineer at Sparta Systems, where responsibilities included delivering high-quality software support and troubleshooting. Previous positions include IT Consultant at Industrial Thermal Systems, Technical Support Engineer at QAD Inc, Tech Production Engineer at JPMorgan Chase, and Senior Helpdesk Analyst at Promissor. Scott's academic background includes an Associate of Science in Network Engineering and Management, a Bachelor of Applied Science in Environmental Studies, and multiple certifications, including Sun OE 9 Administration Training and SalesForce Administration.