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Todd Smith began their work experience in 2014 as an Analyst at Ernst & Young, where they worked until September 2016. Todd then joined CSG International in November 2016 as a Technical Support Engineer I, staying with the company until February 2018. In 2018, Todd joined Sparkfly as a Senior Customer Support and Dev Ops Engineer before being promoted to the role of Director of Support in February 2020.

Todd Smith completed their education history beginning in 2009 at Darton College, where they obtained an Associate of Science (AS) degree in Computer Science. Todd then attended Georgia Southwestern State University from 2011 to 2013, where they earned a Bachelor's degree in Computer Science. In addition to their formal education, Todd also obtained certification in PEGA SA/BA from Pegasystems in October 2014.