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Norman Galang is an experienced professional in customer care and the creative arts, currently serving as Customer Care Team Lead at SPARGO, Inc. since September 2017, overseeing a team of eight specialists and managing a high volume of client communications. Responsibilities include training new hires, revising training manuals, and monitoring system performance to optimize call center efficiency. Additional roles include Artist Consultant for musician Bunduke, where Norman contributes to marketing strategies and content creation, as well as Freelance Journalist with published works in notable publications. Educational qualifications include a Bachelor of Science in Journalism from the University of Florida and an Associate of Arts in Journalism from Santa Fe College.