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Rob Cole is a skilled professional with extensive experience in technical support and account management within the in-flight entertainment (IFE) sector. Currently serving as a Support Analyst & Trainer at Spafax since October 2014, Rob Cole provides support for internal systems while previously holding the role of Technical Account Manager, focusing on technical IFE requirements and managing media integration processes. Prior experience at IFP – The Passenger Experience Provider from November 2007 to October 2014 includes positions as a Technical Engineer, Integration Engineer, and Ingest, DVD Authorer, where responsibilities encompassed technical support, media load compilation, and content ingestion. Rob Cole holds a BSc in Media Technology from Solent University, attained between 2004 and 2007.