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Melissa H. has a diverse work experience, starting with their current role as a Program Analyst at Systems Planning and Analysis, Inc. which they began in 2022. Prior to this, they worked at Booz Allen Hamilton from 2019 to 2022, holding various roles including Requirements Analyst, Project Lead, ScrumMaster, Business Analyst, and Acquisition Analyst. Before joining Booz Allen Hamilton, Melissa served as a Legal Assistant and Front Office Receptionist at Brennan, Manna & Diamond, LLC from 2016 to 2019. Melissa has also worked as a Customer Relations Administrative Assistant at Clemson University from 2013 to 2014, a Document Specialist at Tri-County Technical College in 2012, and a Cashier Sales Associate at Food Lion from 2009 to 2012. Additionally, Melissa served as a Resident Assistant at Southern Wesleyan University from 2008 to 2010 and worked as an Administrative Specialist at Clemson University in 2008.

Melissa H. obtained their Bachelor of Arts (B.A.) degree in English Language and Literature, General and Music, Vocal Performance from Southern Wesleyan University, graduating in 2012. Melissa then pursued further education and earned their Master of Business Administration (MBA) degree in Business Administration and Management, General from Clemson University from 2020 to 2023.

In addition to their academic degrees, Melissa H. has obtained several certifications. In December 2020, they became a Certified ScrumMaster (CSM) from Scrum Alliance. In November 2020, they also achieved the ICAgile Certified Professional certification from ICAgile. Prior to these certifications, Melissa H. obtained the Six Sigma Green Belt from the Institute of Industrial and Systems Engineers in August 2017.