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Joanne Ballantyne CRM, CIP, is an accomplished professional with extensive experience in the insurance industry. Currently serving as a Senior National Claims Specialist and QA Auditor at Sovereign Insurance since January 2022, Joanne previously held roles at Intact as a Claims Examiner, managing complex Auto Bodily Injury Claims and conducting thorough investigations and evaluations. Joanne's background also includes leadership positions in project administration at Rangeland Engineering, as well as critical roles in emergency communications with The City of Calgary and compliance auditing with Royal London Insurance. Educational qualifications encompass certificates in Risk Management and Financial Planning, with continued professional development through the Insurance Institute of Canada.