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Howard Jones has a diverse work experience spanning from 1995 to 2019. Howard has held various roles in companies such as Sovereign Housing Association, Barnet Council, and BT. Howard'smost recent position was as Head of Customer Feedback and Insight at Sovereign Housing Association, starting in May 2019. Before that, they worked as Customer Strategy & Improvement at Barnet Council from October 2016 to May 2019. Howard also took a planned career break from April 2016 to September 2016. Prior to that, they had roles in partnerships and programmes at BT from July 2013 to March 2016, and in business improvement and Head of Operations at BT from May 2006 to September 2012. Howard's earlier experience includes working as a Business Improvement Manager at BT Consumer Digital Channels from September 2003 to April 2006, and various roles in merchant banking, mobile telecommunications, and print sectors from June 1995 to August 2003.

Howard Jones attended Coventry University from 1990 to 1994, where they earned a First Class Honours degree in Business Studies. Howard'sfield of study during this time was focused on Business Studies. Additionally, Howard Jones also pursued further education at the NIIT institute, where they obtained a BT Lean Six Sigma Green Belt certification.