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Michelle B. has extensive experience in customer service and call center operations, currently serving as Customer Service Manager at Southwest Service Administrators, Inc. since March 2020. Prior to that, Michelle held the position of Senior Manager of Call Center Operations at Red Ventures from September 2017 to February 2020, overseeing a team of 150-200 Sales Consultants through 12 Operation Supervisors. Michelle's previous tenure at Allconnect spanned a decade, where responsibilities included ramping up call center operations and supervising teams of up to 200 Sales Consultants across various managerial roles, fostering a culture of innovation and teamwork. Michelle started in the industry as an Operations Supervisor, effectively managing teams of Home Services Sales Consultants.