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Swetha James is a consultant in Ops Performance & Design at Southwest Airlines since June 2024. Previously, from January 2018 to March 2024, Swetha served as Data Quality Lead at JPMorgan Chase & Co., focusing on high data quality through advanced SQL, Alteryx, and data governance practices. Earlier roles include Software Engineer, where Swetha collaborated on a test automation framework at JPMorgan Chase & Co., and Software QA Engineer at Omnitracs, working on Java code simulation and automated testing using Selenium and various DevOps tools. Swetha's career began as a Technical Analyst at IBM, specializing as a Linux System Administrator with experience in managing system incidents.