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Steve has more than 25 years in the airline industry and joined Southwest in 1996. He served as Senior Director Ground Operations Employee Resources and Senior Director Station Operations after holding Station Leadership roles at BDL, BWI, FLL, and LAS. In 2013, Steve assumed the responsibility of Managing Director of Ground Operations and led the Team that supports more than 15,000 Ground Operations Employees. In 2014, Steve was appointed Vice President of Ground Operations and then in 2017 became Senior Vice President Ground Operations & Provisioning.