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Owens provides oversight for Talent Management, Organizational Design, and Succession Planning. Owens joined Southwest as an Intern before joining as a Business Analyst. She then transitioned to the University for People (U4P) as a Learning Technology Specialist. She has led a number of major initiatives during her tenure, including training, change, and communication efforts related to a large software implementation, and she has helped lead Learning Technology, the Center of Excellence, and Leadership and Employee Development. Owens received a Bachelor's of Business from The University of Oklahoma, where she majored in Management Information Systems with a minor in Management.