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John S. Kim is an experienced IT professional with a background in technical support and system administration. Currently serving as an Information Technology Help Desk Administrator at Southpole since May 2023, John manages Windows OS troubleshooting and Office 365 administration. Previously, at Samsung SDS America, John provided technical support to over 1,300 users and handled escalated incidents. John also held positions at LG Electronics North America as a Home Appliance National Analyst and United Merchant Services as a Sr. Technical Support specialist, where responsibilities included ERP analysis and customer service for payment systems. Earlier, John founded ALL 1N ALL Apparel Inc, overseeing vendor relationships and website development. John holds a Bachelor of Science in Cybersecurity from Southern New Hampshire University.