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Acela Diaz has over 20 years of work experience, with their most recent position being the Director of Customer Experience at Southern Home Services since 2022. Before that, they worked as the Director of Customer Experience at SCSA from 2019 to 2022. At SCSA, they led a team and collaborated with various departments and external stakeholders to ensure operational excellence. Prior to that, they were the Director of Ecommerce at JEWLR.com from 2017 to 2018, where they managed the customer experience and provided feedback to enhance customer satisfaction. Acela also has experience as the Director of Customer Experience at StreetBuzz from 2010 to 2017, where they managed a large team and conducted coaching and training sessions. Additionally, they worked as a Call Centre Manager at In-Tech Media from 2004 to 2010. Acela has a strong background in customer service and has also volunteered as a head coach/assistant coach at Hope World Wide for Kids from 2001 to 2007. Lastly, they have experience at Lavalife from 2000 to 2005.

Acela Diaz has a comprehensive education history. Acela obtained a Project Management Certificate in Project Management from the University of Toronto, completing their studies in 2011. In the same year, they also pursued Online & Web Marketing at the University of Toronto - Rotman School of Management. Prior to that, from 2009 to 2010, Acela studied E-Business & Web Marketing at the University of Toronto. In 2001, they attended Centennial College, where they focused on Call Centre Operations. Finally, Acela Diaz's education journey began by completing a General Math and Science program at Miami College Institute from 1995 to 1997.