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Jeffrey Thoman is a seasoned professional with extensive experience in customer experience and strategic analysis. Currently serving as a Senior Analyst for Strategic & Systems Support at Southern Company Gas since September 2023, Jeffrey specializes in enhancing customer experiences through insightful analysis and innovative strategies. Prior roles include Supervisor of Customer Experience at Nicor Gas, where Jeffrey led a team focused on quality service and performance improvement, and various analytical positions that involved supporting governance processes, enhancing operational efficiency, and developing training resources. Jeffrey holds a Bachelor of Science in Marketing from Lewis University and has a strong background in sales and customer service through previous positions at Target, PNC, Wireless Advocates, and Walgreens.