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Matt Hale has a diverse work experience spanning over several industries. Matt started their career at Disneyland Paris as a Training Facilitator in the Character & Parade Department. Matt then moved on to work as a Theatre Front of House Supervisor at Vaudeville Theatre Nimax. Following that, they joined See Tickets as a West End Ticketing Trainer and Box Office Sales representative. Matt later worked at Southbank Centre, where they held various positions including Visitor Experience Assistant Manager, Future Jobs Fund Coordinator, and Visitor Experience Manager. During their tenure at Southbank Centre, they were responsible for managing teams and ensuring a positive visitor experience. Currently, Matt is an Accredited Coach for Performance and offers coaching services through their website, matthalecoaching.com. In addition, they are also a WorldHost Principles of Customer Service - Online Approved Training Provider at People 1st International.

Matt Hale obtained a Bachelor's Degree in Drama & Theatre Arts from the University of Birmingham, where they studied from 1996 to 1999. Prior to their university education, they attended Summerhill School, although the specific dates and details of this experience are not provided. In terms of additional certifications, Matt obtained a certification as a WorldHost Principles of Customer Service Approved Training Provider from People 1st International in February 2021. In September 2017, they completed an Advanced Train the Trainer course on Engaging Learners & Accelerating Recall and Transfer, but the institution where they obtained this certification is not specified. In April 2017, Matt became an Associate Member of the Association for Coaching, and in December 2016, they obtained a certification in ILM Coaching and Mentoring Level 5 from ILM.