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Jessica M. is an experienced customer service and management professional with a diverse background in various roles. Currently serving as Customer Experience Manager and previously as Wholesale Resolution Manager at South West Water since January 2018, Jessica has a proven track record in managing customer complaints and enhancing service quality. Prior roles include Complaints Manager at Source Contact Management Ltd., Business Analyst, and CRM Test Manager at South West Water, along with earlier positions in debt recovery and customer support. Jessica holds a Level 5 Leadership and Management qualification from the Chartered Management Institute and has continuously driven improvements in customer experience across multiple organizations.