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Zain Shah is an experienced professional in the technology and operations sectors, currently serving as a Solutions Architect at Sourcemap since November 2022. Previous roles include Solutions Engineer and Technical Specialist at Acquire, where responsibilities focused on customer experience and risk management, and Operations Manager at Fat Llama, emphasizing transactional risk assessment in the sharing economy. Zain has also held senior positions at Ohpen, leading technical implementation of communication channels for BPO contact centers, and at Show My Homework, providing tech support across multiple platforms. Early career experience includes customer service specialization at Surfdome.com. Zain holds a Bachelor's Degree in Music Technology from the London College of Music. Skills encompass procedure standardization, customer communications, growth hacking, and sales strategy.