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Bilal AFZAL has been working in the professional world since 2014. Bilal began their career at Mind Bridge Telecom as a Telemarketing - Lead Generation, where they were responsible for calling businesses premises to offer them more cheaper rates for their Electricity and Gas, as well as effectively managing large amounts of incoming calls and Live chats in a UK based Electricity and Gas Campaign. Bilal also handled complaints, provided appropriate solutions and alternatives within the time limits. In 2017, they began working at Souqalmal.com as a Customer Service Representative and Sales Representative. Most recently, in 2020, they began working at JobTracks as a Recruiter.

Bilal AFZAL holds a bachelor's degree in Accounting and Finance from the University of Management and Technology (UMT). Their field of study was Accounting and Business/Management.