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Nicola Flucke is a Technical Account Manager at SoSafe since April 2022, ensuring the effectiveness of human firewall training and support. Previously, Nicola held multiple roles as a Senior Support Engineer at Quest Software and Dell Software from 2006 to 2021, focusing on case management, escalation, and collaboration with R&D to enhance product quality. Early career experience includes a position as a Software Developer at Kippdata from 2002 to 2006. Nicola’s educational background includes a degree in Fachinformatikerin Anwendungsentwicklung from Bohlscheid / Kippdata and a degree from the University of Cologne, obtained from 1990 to 1998.