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Juan Francisco Carbone has over 26 years of diverse experience in IT and customer service roles, currently serving as an Analista de Procesos y Calidad de Software at SOS Red de Asistencia since September 2007. Responsibilities include functional testing of outsourced development projects, managing software lifecycle tools like Jira and Confluence, conducting internal audits for ISO 9001:2015 compliance, and establishing a testing department. Previous positions encompass software programming in .NET, operation assistance, and call center roles, demonstrating strong expertise in quality assurance and technical support. Educational qualifications include a Diplomatura en Nuevas Tecnologías from Universidad Tecnológica Nacional and a Técnico Superior en Técnicas Digitales.