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Fernanda Faria Batista is a dedicated professional with diverse experience spanning over a decade in customer service, healthcare, and facility management. Currently serving as a Facilities Assistant at SOS Group since July 2023, Fernanda effectively collaborates with managers and directors at the EPA organization while efficiently managing the central stationery store. Prior roles include Customer Service Social Media at Accenture, where emphasis was placed on customer satisfaction and issue resolution; Home Health Care Assistant at All in Care, focusing on care for elderly individuals; and Assistant Manager at Banco Bradesco, contributing to customer pain point resolution and metric reporting. Fernanda's educational background includes a BTech in Human Resources Technology from Anhanguera Educacional, a bachelor's degree in Law from PUC Minas, and a Higher National Diploma in Business Administration from Senac Brasil.