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Umur Akyol is an experienced professional in customer success and technical support, currently holding the position of Head of Technical Success at SORWE since December 2018. Previously, Umur also served as Head of Customer Success, Customer Success Lead, and Business Analyst within the same organization. Prior to joining SORWE, Umur worked at Mikro Yazılım A.Ş. from July 2015 to December 2018, where the role involved providing software support.